Last Revised: August 16, 2013
We are committed to protecting the privacy of all personal information collected by us and under our possession or control.
As used in this policy, "personal information" means information about an identifiable individual, such as age, home address, home phone number, date of birth, and personal email address.
In general, personal information does not, for example, include the name, title, business address, business e-mail address, and business telephone or facsimile number of an employee of an organization.
We identify the purpose for which the personal information is collected before or at the time of collection.
Generally, we collect personal information when:
- you register products online;
- you register/subscribe to receive our email newsletter;
- you make online purchases;
- you request information or materials through our web site;
- you participate in surveys or contests online;
- you submit questions or comments to us.
Generally, we collect personal information for the following purposes:
- to process, fulfill and follow up on your orders or information requests;
- to register your products;
- to communicate with you to develop, enhance, market or provide products and services;
- to understand your needs and preferences, including voluntary surveys, research and evaluations;
- to meet legal or regulatory requirements, including to protect or defend a legal interest;
We collect personal information that you provide to us voluntarily whether over our web site, by email, mail, fax, telephone or other communication means.
We typically obtain an individual's consent to collect, use or disclose his or her personal information before or at the time of collection. In certain circumstances, consent is sought after the information has already been collected but before use.
We limit the collection of personally identifiable information to information that is necessary for the purposes identified.
External Web Sites
We are not responsible for the privacy practices of other web sites and we do not endorse or make any representations regarding third-party web sites.
We may use this information to help diagnose problems with our server, develop a better sense of user needs, conduct traffic analysis within our web site, and to help prevent fraud. We do not match or correlate this information with any personal information that you submit on the web site.
Some browsers may be set to reject cookies. If your browser is set up that way, most of the features of our web site should remain available to you; however, it will reduce the functionality of the web site.
Limiting Use, Disclosure and Retention
Subject to the "Exceptions to Use"
- personal information collected by us is used or disclosed for the purpose for which it is collected;
We retain personal information for as long as it is required for the identified purpose or as required by law.
Exceptions to Use
We reserve the right to use and disclose your personally identifiable information to outside parties in the following situations:
- to comply with any applicable law, regulation, or court order;
- where it is necessary to keep our web site in operation;
- to protect our rights and property and those of our users, providers, and agents; or as authorized by applicable law.
We keep personal information we collect as accurate, complete and up-to-date as possible to fulfill the purposes for which it is collected.
Safeguards & Security
We protect personal information we collect with security safeguards appropriate to the sensitivity of the information.
Keep in mind that personal information transmitted to us by e-mail or otherwise through our web site is transmitted without encryption. In other words, the information is not converted into code text but instead is sent in the same form as submitted by you on our web site. Although it is unlikely that a third party will intercept the transmission, there is always a possibility of that occurring.
Upon request, you may review and verify the accuracy and completeness and request changes to your personal information that is in our possession or control at the time you submit your request. We reserve the right to deny you access to your personal information if you cannot provide us with reasonable assurances that the information is your personal information. If you become aware of any inaccuracy or incompleteness, please notify us by e-mail or mail as provided below in the section entitled "Challenging Compliance".
Please browse through this page each time you visit our web site to keep track of any changes. The changes will only affect personal information provided after the change comes into effect.
How to contact us:
Attention: Privacy Officer
By email: email@example.com
By mail: 725 Third Street, London, Ontario N5V 5G4
By fax: 519-455-9053
When you contact us, please let us know when and how you communicated to us your personal information.
*Ontario registered business name